Privacy Policy

MERMAID AI, INC. – PRIVACY POLICY


Effective Date: July 1, 2025

Information We Collect

We may collect the following categories and types of information from your Hardware and any other electronic device you use to access the Software:

  • Account Information You Provide
    • Username, email address, and password.
    • Payment information.
    • Organization name and phone number (for single commercial entity End Users).
  • mermAId Device Data
    • Audio recordings.
    • Location information (GPS or similar).
    • Usage logs (such as interaction history, error logs, and performance metrics).
    • Environmental data (such as environmental noise or other sensor readings).
  • Non-mermAId Device Data      
    • Location information (GPS or similar).
    • Usage logs (such as interaction history, error logs, and performance metrics).
    • Environmental data (such as environmental noise or other sensor readings).
  • Automatically Collected Information
    • Device identifiers and technical details.
    • Network connection information.
    • Diagnostic and performance data.
  • Website & Shopify Storefront
    • Directly from you: contact info, support messages, newsletter sign-ups, shipping/billing details you provide at checkout.
    • From Shopify and payment providers: order details and payment status (card data is processed by Shopify/your chosen payment provider; Mermaid does not store full card numbers).
    • Automatically: standard web logs, device/browser info, coarse location (from IP address), cookies or similar technologies (to keep you logged in, remember cart, measure site usage, and improve the site).
  • Product & Cloud Services
    • Communications Data: VHF audio captured by your device; transcripts, translations, classifications/NLP outputs, alerts/triggers, search and playback history, tags/notes, and exports you generate. Depending on your settings and plan, some of this is stored on-device and/or in the MERMAID cloud infrastructure.
    • Usage Data: device identifiers (serial numbers), firmware/software versions, network identifiers (e.g., local/private IP addresses), uptime/health signals, performance metrics, feature usage, timestamped events (e.g., channel enable/disable), error logs.
    • Account Data: name, email, role, organization, authentication tokens, activity logs related to account security (e.g., login/logouts).
    • From Integrations you enable: inbound/outbound data exchanged with third-party systems through APIs/webhooks you configure.

Radio law reminder: You are responsible for lawful monitoring of radio communications in compliance with your specific regulatory requirements.

How We Collect Information

We collect information:

  • Directly from you when you register an account on our Site, configure settings, or contact us.
  • Automatically from the MERMAID device during normal operation.
  • Optionally to the cloud if you enable cloud transmission in your settings.

How We Use Information

We use the information collected to:

  • Provide, operate, and improve the mermAId device and related Services, including by analyzing your information and creating aggregated data derived from your information to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them. Our analysis may include the use of technology like machine learning and large language models, which may include training these models or sharing with third parties for model training.
  • Fulfill and manage purchases, orders, deliveries, payments, returns, and exchanges.
  • Provide you with notices about your account, including expiration and renewal notices. 
  • Personalize your experience and deliver relevant features.
  • Diagnose technical issues and provide customer support.
  • Conduct analytics to improve performance and reliability.
  • Carry out our obligations and enforce our rights arising from any agreements entered into between you and us, including for billing and collection. 
  • Comply with legal obligations and enforce this Privacy Policy.

Data Storage & Security

If cloud transmission is enabled, your data is transferred over a secure connection and stored on MERMAID’s cloud infrastructure. We use administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration.

No system is completely secure, and we cannot guarantee the absolute security of your information.

Data Sharing

We may share your information with:

  • Third-party data analytics providers to help us understand and improve usage patterns.
  • Cloud hosting companies to store and process data.
  • Customer support providers to assist with troubleshooting and service requests.
  • Contractors, service providers, and other third parties we use to support our organization and are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them.
  • A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of MERMAID’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by MERMAID is among the assets transferred.

We may sell anonymized data collected from your mermAId device for research, analytics, or commercial purposes. This data cannot reasonably be used to identify you.

We do not sell your Personal Data without your express written consent. “Personal Data” means information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information (for example, account information such as name, postal address, and email address, or any other identifier we may use to contact you online or offline).

Data Retention

We retain collected data indefinitely unless you request its deletion. Upon receiving a verified deletion request, we will erase your Personal Data from our active systems, unless retention is required by law. You may request deletion of your Personal Data or disassociation of your account from any data collected from your mermAId device by contacting us at support@mermaid-ai.com. 

Your Rights

Depending on your location, you may have the right to:

  • Access your Personal Data.
  • Request correction or deletion of your Personal Data.
  • Restrict or object to certain data processing.
  • Request a copy of your Personal Data in a portable format.
  • Withdraw your consent where processing of your Personal Data requires your consent.

Depending on your state of residency, you may have certain rights related to your Personal Data, including: 

  • Access and Data Portability. You may confirm whether we process your Personal Data and access a copy of the Personal Data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
  • Correction. You may request that we correct inaccuracies in your Personal Data that we maintain, taking into account the information’s nature and processing purpose.
  • Deletion. You may request that we delete Personal Data about you that we maintain, subject to certain exception under applicable law.  
  • Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal data for these purposes.

The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request. To exercise any of these rights, contact us at support@mermaid-ai.com. 

Children’s Privacy

Our Services are not directed to children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. You will be notified of significant changes to this Privacy Policy through email or other electronic communication.

Contact Us

If you have any questions about this Privacy Policy or our practices, you may contact us at:

Mermaid AI, Inc.
939 Radnor Rd.
Wayne, PA 19087
Email: support@mermaid-ai.com